Making Dining More Accessible – For Everyone

Imagine planning a dinner out only to find the restaurant isn’t actually accessible, despite what online listings promised. For many disabled patrons, this isn’t just an occasional inconvenience, it’s a common and discouraging reality.
At DineAbiliti, we believe everyone deserves to enjoy dining out with confidence. That’s why we’re using artificial intelligence to bridge the accessibility information gap that exists in today’s online review ecosystem.
The Problem: Reviews That Leave Out What Matters Most
Disabled diners overwhelmingly rely on online reviews to plan their restaurant visits. In fact, 79% consider online reviews important when deciding where to eat[1]. But while platforms like Yelp or Google might mention parking or menu highlights, only 23% of disabled respondents reported ever seeing reviews that include accessibility details[1]. That leaves many diners guessing, relying on phone calls, word-of-mouth, or outdated accessibility markers.
As a result, over half (56%) report facing accessibility challenges[1] like narrow entrances, inadequate restrooms, or negative staff attitudes. These bad experiences are more than frustrating, they often lead patrons to avoid returning altogether.
It’s Not Just a Disability Issue—It’s a Hospitality Gap
Interestingly, non-disabled patrons notice the same information gap. 78% use online reviews to choose where to eat, and 71% express strong interest in knowing if a restaurant is welcoming and accessible. 60% even said poor accessibility reviews would negatively affect their decision to dine somewhere, regardless of their own abilities[1].
That’s because accessibility isn’t just a niche concern, it shapes how all customers perceive a restaurant’s inclusiveness, care, and professionalism.
The Solution: DineAbiliti’s AI-Powered Review Aggregator
That’s where DineAbiliti comes in. We’ve created a free platform that uses AI to find, extract, and summarize accessibility-related information from across multiple review sites, like Yelp and Google. Whether it’s a wheelchair ramp, a Braille menu, or staff trained to assist service dog users, DineAbiliti surfaces real, firsthand accounts, so diners don’t have to dig through hundreds of reviews.
Our platform currently covers 4,000+ restaurants across Phoenix and the Bay Area, with plans to expand to 20,000 restaurants in major U.S. cities.
Why This Matters
For diners with disabilities, DineAbiliti means smarter planning and fewer disappointments. For non-disabled diners, it offers new insights to support more inclusive businesses. And for restaurants, it’s an opportunity to stand out for doing the right thing because 91% of disabled diners say they would prefer restaurants that highlight accessibility, and 88% would be more likely to visit one “certified” as accessible.
With zero cost to users, DineAbiliti is a uniquely powerful, no-barriers tool to make dining more inclusive – for everyone.
Explore accessible restaurants or share your experience today at www.dineabiliti.com
Because everyone deserves a seat at the table.
Source: 1. DineAbiliti National Survey, conducted March 2025, Respondents Profile (Diners with Disabilities N=115, Diners without Disabilities N=296, Restaurant Manager or Owners of small/midsize restaurants N=209)

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